Hard Rock Hotel Cancun | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Hard Rock Hotel Cancun is a five-star oceanfront resort that features a double hot tub and private balconies for a luxurious all-inclusive experience. The hotel offers guests exceptional amenities including a giant lagoon-style pool, six specialty restaurants, and a robust program called The Sound of Your Stay®.

Rooms & Amenities

The suites at Hard Rock Hotel Cancun offer enticing features such as a hydro spa tub, flat screen LCD televisions with premium satellite channels, plush bathrobes and slippers, and top-of-the-line bath amenities. Each suite also includes a fully stocked minibar with sodas, bottled water, juice, and domestic beer.

Dining & Leisure

Dining options at the Hard Rock include six world-class restaurants offering Mexican, Asian, and Italian cuisines, among others. The resort provides never-ending cocktails and room service is available 24 hours for added convenience.

Leisure & Entertainment

The expansive lagoon-style pool features a kid-friendly wading area and three outdoor hydro spa tubs, including an adults-only area. Guests can also enjoy entertainment and activities throughout their stay, including water sports and fitness options at the Body Rock® Fitness Centre.

Business & Events

Hard Rock Hotel Cancun is designed as an events venue, featuring the Rock n' Roll Ballroom, which boasts 21-foot ceilings and over 12,378 square feet of space. The hotel also hosts smaller meetings and events in the Cancun and Caribe Ballrooms.

“The hotel is perfectly nestled between the beach and vibrant local attractions, making it easy to explore the best of both worlds.”view full review

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“A delightful resort with exceptional service and ambiance” view full review

Top location:Highly rated by recent guests(9.6)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

All visitors are offered a buffet breakfast for a fee.

There are no extra beds provided in a room.

Pets are allowed on request.

Year renovated:2012

Number of floors:12

Number of rooms:601

Former name

Cancun Palace

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

435 sq. feet

Bed options:

1 King Size Bed

Sea view

Bathtub

Balcony

room details

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Triple Room

Max:

2 persons

435 sq. feet

Bed options:

1 King Size Bed

Bathtub

room details

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Deluxe King Room

Max:

2 persons

435 sq. feet

Bed options:

1 King Size Bed

Lake view

Bathtub

Balcony

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Cancun 6.8 mi

Airports

Cancun (CUN) 11.1 mi

Isla Mujeres (ISJ) 19.8 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Amazing Spa Experience

I was completely blown away by the spa at Hard Rock Hotel Cancun! The deep tissue massage I had was absolutely perfect. The atmosphere is so relaxing, and the therapists truly know what they are doing. I also took advantage of the resort credits to enjoy a mani/pedi, which was good. The spa is definitely a must-visit if you’re staying here.

Robert123. USA, 2024-02-15Read full review on

Delicious Culinary Delights

Every restaurant here was fantastic! I particularly loved dining at Zen, where the teppanyaki show was both entertaining and served up the most delicious food. Plus, the variety of dishes at the Marketplace buffet kept me coming back for more. The BBQ setups by the pool were an unexpected highlight! It’s hard to go hungry here.

AdamSmith. Canada, 2024-04-10Read full review on

Fun for Kids

The kids club exceeded our expectations! My children, aged 8 and 4, had an absolute blast. They made so many friends and were engaged in activities organized by the amazing staff. One nice highlight was helping baby turtles reach the ocean. It was an unreal experience that my kids still talk about!

Otto2024. Australia, 2024-06-25Read full review on

Comfort and Luxury

Our room was just perfect! Each room has a hot tub, and I loved relaxing there after a long day. The views from our room were amazing, and the housekeeping kept everything spotless. For anyone looking for a comfortable retreat with a bit of luxury, this place hits the mark!

PeterR. UK, 2024-08-18Read full review on

What’s included

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Tennis court
Golf course
Pool tables
Table tennis
Yoga class

Guest Parking

Dryer

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's buffet
Children's pool
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Spa & wellness center
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Map view

street view

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

City landmarks

Museums

Mayan Museum of Cancun

1.2 mi

CancunMexico

Avenida Kukulkan

1.0 mi

Backstage Theatre

4100 ft

Mall

Luxury Avenue

5100 ft

Beach

Playa Marlin

1.3 mi

Aquarium

Interactive Aquarium

1.4 mi

Mall

Kukulcan Plaza

5100 ft

Beach

Playa Delfines

2.1 mi

Blvd. Kukulcan

Dolphinaris Cancun

3000 ft

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

5100 ft

Mall

Kukulcan Plaza

5100 ft

Museums

Museo Subacuatico de Arte

1.2 mi

Aquaworld

2500 ft

Night club

H Roof

3000 ft

Shopping Area

Luxury Avenue Cancun

5100 ft

BLVD Kukulkan KM 6.5

Extreme Games Cancun

3300 ft

Museums

Cancun Wax Museum

1.5 mi

Blvd Kukulcán Km 16.5

San Miguelito

1.3 mi

Events

Oasis Arena

4400 ft

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

2.1 mi

Luxury Avenue Shopping Mall

4400 ft

Km 14.2

Playa Ballenas

4700 ft

Blvd. Kukulcan 13

Marlin Beach

1.0 mi

Underwater Museum NO MUSEO

1.0 mi

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.6 mi

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

1.6 mi

Museums

MUSA Underwater Museum

1.1 mi

Nearby

Cancun Golf Club at Pok Ta Pok

800 ft

Beach

Playa - Beach

1200 ft

Restaurants

Gustino Italian Grill

1300 ft

Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera

Hard Rock Hotel

700 ft

Boulevard Kukulcan Km 14.5

Ciao

700 ft

At the Hard Rock Hotel

The Blue Water Grill

1200 ft

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Nebbiolo Ristorante

1300 ft

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

1200 ft

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

1200 ft

Boulevard Kukulcan Km 14.5 Lote 38

Sedona Grill

1400 ft

Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5

Porfirio's Cancun

3100 ft

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

Harry's

3000 ft

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Sacbe Beach Shack

1300 ft

Mz. 53

Reviews and Ratings

Reviews from guests about their experience.

86%

loved their spa retreat and can’t wait to return.

Exceptional service

Convenient location

Room service coffee confusion

Limited beach access on windy days

8.6/10

Great

Rooms

8.8

Location

9.6

Service

8.4

Dining

8.0

Benjamin

United States of America, February 2025

8.6/10

Our stay at the Hard Rock Cancun was absolutely memorable with wonderful experiences. The staff were incredibly friendly and made us feel like VIPs, especially at the pool area where we were showered with excellent service. The beach was a delightful spot to unwind, but the dining experience could use some improvement as choices felt a bit limited at times. Overall, we found great value for money, especially with the spacious rooms and convenient amenities.

Rooms

9.0

Our room on the seventh floor had a lovely ocean view and was clean and comfortable, making it a great retreat after a day of activities.

Service

10.0

Service throughout the property stood out as exceptional, particularly from Jesus at the third-floor pool who treated us like royalty.

Location

9.0

The hotel is conveniently situated, close to various points of interest including cultural locations and shopping areas, enhancing our stay significantly.

Dining

7.0

Dining options were decent but felt a bit repetitive, and I wish there were more variety at breakfast.

Facilities

8.0

The facilities were nice, especially the pool area and the beach, but I did notice a lack of quiet zones for those seeking tranquility.

Robert

United States of America, January 2025

8.6/10

I had a fabulous time at Hard Rock Cancun! The staff truly made my experience amazing, being super attentive and helpful. The rooms were spacious and well-kept, but I did encounter a few issues with reserving pool chairs and slow Wi-Fi. Overall, the location by the beach was spectacular, and the dining options were generally impressive with a few standout spots.

Rooms

8.0

The rooms were spacious, clean, and featured a lovely whirlpool tub. However, having the sinks in the bedroom made it a bit challenging for getting ready in the mornings without disturbing my partner.

Service

9.0

The service was excellent, from check-in to daily interactions with staff. Although one encounter was a bit frustrating when reserving pool chairs, most staff members were incredibly friendly and helpful.

Location

10.0

The hotel is situated close to a beautiful beach with stunning ocean views, and there are several restaurants onsite that offered a nice variety of dining choices.

Dining

8.0

Dining was generally great, especially at La Frida and Ipedema, where I enjoyed wonderfully prepared dishes. However, my experience at the Chef’s dinner was less favorable due to slow service.

Facilities

8.0

The facilities were well-maintained, including the pool which, although crowded, had plenty of staff available to assist guests.

Sonny

United States of America, November 2024

8.6/10

I had a fantastic getaway at this hotel! The pool parties and daily entertainment kept us busy, and the views from our balcony were absolutely stunning. On the flip side, I did have some issues with the cleanliness and service in a couple of instances, which took away from the overall experience a bit. But overall, it was a memorable vacation!

Rooms

9.0

The rooms were spacious and offered incredible views of both the ocean and the pool. They felt modern and comfortable.

Service

7.0

The service varied; while many staff members were attentive and friendly, a few were not as helpful, which was disappointing.

Location

10.0

The hotel's location is superb, offering easy access to beach activities and tons of entertainment options right on site.

Dining

8.0

The dining experience was mostly delightful, with a variety of tasty options available, especially loved the taco bar at The Market.

Facilities

9.0

The facilities were top-notch, with a beautiful pool area and plenty of activities to keep guests engaged.

Ronnie

United States of America, November 2024

7.8/10

My stay at the hotel was remarkable, highlighted by incredible staff who truly catered to our needs. The cleanliness and comfort of the rooms were top-notch, and we had a fantastic dining experience at Ciao restaurant, especially during our anniversary dinner. However, some areas could use improvement, particularly regarding staff training and the quality of food in certain dining options. The location was absolutely stunning, making it a great place to unwind and relax.

Rooms

9.0

The rooms were exceptionally clean, comfortable, and well-maintained, with lovely views.

Service

6.0

The overall service varied; while some staff members were incredibly friendly, there were instances of rudeness and dismissiveness from the legendary staff.

Location

9.0

The hotel is situated in a beautiful area, perfect for soaking in the scenic views of Mexico and is near great dining options.

Dining

7.0

Dining was a highlight, especially at Ciao restaurant where the food and service were outstanding. However, other dining experiences were less impressive, with some dishes tasting old.

Facilities

8.0

Facilities were enjoyable, with a well-maintained pool area that added to the relaxation experience.

Chris

United States of America, October 2024

9.6/10

My recent stay at the Hard Rock Hotel Cancun was nothing short of incredible! From the stunning beach views to the attentive service, everything was wonderful. The only downside was a hiccup with room service coffee, but it was managed smoothly. Overall, a fantastic family-friendly experience with plenty of amenities.

Rooms

9.0

Our rooms were clean, spacious, and offered a lovely view from the seventh floor. The two queen beds were perfect for our family.

Service

10.0

The service was exceptional, with friendly staff at every corner. Our butler, Ari, went above and beyond to cater to our every request.

Location

10.0

The location was prime, just steps from the beach and several restaurants, making it very convenient for our family.

Dining

10.0

Dining was a real treat! We enjoyed diverse options, and the staff was always attentive to our needs, especially with my mother's dietary requirements.

Facilities

9.0

The facilities were fantastic, particularly the huge pool with breathtaking ocean views and well-maintained beach areas. Everything was conveniently located.

Exceptional service

Room service coffee confusion