Hard Rock Hotel Cancun | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

“The hotel is perfectly nestled between the beach and vibrant local attractions, making it easy to explore the best of both worlds.”view full review

Hard Rock Hotel Cancun, a five-star oceanfront hotel, features a large variety of luxurious amenities, including a double hot tub, private balconies, and a Sound of Your Stay(R) program. This family-friendly all-inclusive Cancun hotel offers activities, entertainment, and exquisite dining options.

Rooms & Amenities

Rooms at Hard Rock Hotel Cancun feature free WiFi, flat-screen LCD televisions, hydro spa tubs, plush bathrobes, and a fully stocked minibar. The family room offers connecting rooms with lagoon views and dual hot tubs, accommodating guests with children.

Dining Options

Dining options include six world-class restaurants, offering experiential dining with menu items like fresh-cooked cuts of beef and Asian cuisine at Zen. Additionally, the property has multiple bars, including the Rock Shop(R) for signature merchandise.

Leisure & Activities

The expansive lagoon-style pool features kid-friendly wading areas, three outdoor hydro spa tubs, and various water sports. Hard Rock Hotel Cancun also offers onsite entertainment, fitness equipment, and a kids' club for younger guests.

Business & Local Area

The hotel has extensive event space, including the Rock n' Roll Ballroom, the largest venue in Cancun at over 1150 m², suitable for meetings and events. Located within the Hotel Zone, this Cancun hotel places guests near attractions like Kukulcan Plaza and Playa Marlin.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room Sea View

2 persons

40 m²

1 King-size bed

Bathtub

Balcony

room details

Deluxe Lagoon View King

2 persons

40 m²

1 King-size bed

Bathtub

Balcony

room details

Diamond Ocean View King

2 persons

40 m²

1 King-size bed

Bathtub

Balcony

room details

Double Room

2 persons

80 m²

2 Double beds

Bathtub

Balcony

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cancun 11.0 km

Airports

Cancun (CUN) 17.8 km

Isla Mujeres (ISJ) 31.8 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Amazing Spa Experience

I was completely blown away by the spa at Hard Rock Hotel Cancun! The deep tissue massage I had was absolutely perfect. The atmosphere is so relaxing, and the therapists truly know what they are doing. I also took advantage of the resort credits to enjoy a mani/pedi, which was good. The spa is definitely a must-visit if you're staying here.

Robert123. USA, Read full review on

Delicious Culinary Delights

Every restaurant here was fantastic! I particularly loved dining at Zen, where the teppanyaki show was both entertaining and served up the most delicious food. Plus, the variety of dishes at the Marketplace buffet kept me coming back for more. The BBQ setups by the pool were an unexpected highlight! It's hard to go hungry here.

AdamSmith. Canada, Read full review on

Fun for Kids

The kids club exceeded our expectations! My children, aged 8 and 4, had an absolute blast. They made so many friends and were engaged in activities organized by the amazing staff. One nice highlight was helping baby turtles reach the ocean. It was an unreal experience that my kids still talk about!

Otto2024. Australia, Read full review on

Comfort and Luxury

Our room was just perfect! Each room has a hot tub, and I loved relaxing there after a long day. The views from our room were amazing, and the housekeeping kept everything spotless. For anyone looking for a comfortable retreat with a bit of luxury, this place hits the mark!

PeterR. UK, Read full review on

What’s included

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class

Guest Parking

Dryer

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool
Water slides
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Pool with view
Shallow end
Make up services

Room features

Wi-Fi in rooms
Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

Map view

Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Mexico

City landmarks

Museum

Mayan Museum of Cancun

2.0 km

Landmark

Avenida Kukulkan

1.7 km

Landmark

Backstage Theatre

1.2 km

Mall

Luxury Avenue

1.5 km

Beach

Playa Marlin

2.0 km

Aquarium

Interactive Aquarium

2.3 km

Mall

Kukulcan Mall

1.6 km

Beach

Playa Delfines

3.4 km

Landmark

Dolphinaris Cancun

910 m

Mall

Kukulcan Plaza

1.5 km

Landmark

Museo Sensorial del Tequila

1.5 km

Museum

Museo Subacuatico de Arte

1.9 km

Landmark

Aquaworld

730 m

Night club

H Roof

910 m

Shopping Area

Luxury Avenue Cancun

1.5 km

Landmark

Extreme Games Cancun

1.0 km

Museum

Cancun Wax Museum

2.4 km

Landmark

San Miguelito

2.1 km

Event hall

Oasis Arena

1.3 km

Landmark

El Rey Archaeological Zone

3.4 km

Landmark

Luxury Avenue Shopping Mall

1.3 km

Landmark

Playa Ballenas

1.4 km

Landmark

Underwater Museum NO MUSEO

1.7 km

Landmark

Marlin Beach

1.7 km

Landmark

Yamil Lu'um Archeological Site

2.6 km

Landmark

Scorpion's Temple ruins

2.6 km

Museum

MUSA Underwater Museum

1.8 km

Nearby

Cancun Golf Club at Pok Ta Pok

230 m

Beach

Playa - Beach

350 m

Restaurants

Vicente Asador De Brasa

800 m

Blvd Kukulcan Km 12

Gustino Italian Grill

380 m

Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera

Nebbiolo Ristorante

370 m

Blvd. Kukulcan Km. 14.5 Lote 38

The Blue Water Grill

350 m

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Olio

360 m

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Porfirio's Cancun

930 m

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

Harry's

910 m

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Hard Rock Hotel

210 m

Boulevard Kukulcan Km 14.5

Ciao

210 m

At the Hard Rock Hotel

Sedona Grill

400 m

Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5

Secrets The Vine Cancun

350 m

Boulevard Kukulcan Km 14.5 Lote 38

Sacbe Beach Shack

390 m

Mz. 53

Reviews and Ratings

Reviews from guests about their experience.

Benjamin

United States, February 2025

8.6/10

Our stay at the Hard Rock Cancun was absolutely memorable with wonderful experiences. The staff were incredibly friendly and made us feel like VIPs, especially at the pool area where we were showered with excellent service. The beach was a delightful spot to unwind, but the dining experience could use some improvement as choices felt a bit limited at times. Overall, we found great value for money, especially with the spacious rooms and convenient amenities.

Rooms

9.0

Our room on the seventh floor had a lovely ocean view and was clean and comfortable, making it a great retreat after a day of activities.

Service

10.0

Service throughout the property stood out as exceptional, particularly from Jesus at the third-floor pool who treated us like royalty.

Location

9.0

The hotel is conveniently situated, close to various points of interest including cultural locations and shopping areas, enhancing our stay significantly.

Dining

7.0

Dining options were decent but felt a bit repetitive, and I wish there were more variety at breakfast.

Facilities

8.0

The facilities were nice, especially the pool area and the beach, but I did notice a lack of quiet zones for those seeking tranquility.

Robert

United States, January 2025

8.6/10

I had a fabulous time at Hard Rock Cancun! The staff truly made my experience amazing, being super attentive and helpful. The rooms were spacious and well-kept, but I did encounter a few issues with reserving pool chairs and slow Wi-Fi. Overall, the location by the beach was spectacular, and the dining options were generally impressive with a few standout spots.

Rooms

8.0

The rooms were spacious, clean, and featured a lovely whirlpool tub. However, having the sinks in the bedroom made it a bit challenging for getting ready in the mornings without disturbing my partner.

Service

9.0

The service was excellent, from check-in to daily interactions with staff. Although one encounter was a bit frustrating when reserving pool chairs, most staff members were incredibly friendly and helpful.

Location

10.0

The hotel is situated close to a beautiful beach with stunning ocean views, and there are several restaurants onsite that offered a nice variety of dining choices.

Dining

8.0

Dining was generally great, especially at La Frida and Ipedema, where I enjoyed wonderfully prepared dishes. However, my experience at the Chef's dinner was less favorable due to slow service.

Facilities

8.0

The facilities were well-maintained, including the pool which, although crowded, had plenty of staff available to assist guests.

Sonny

United States, November 2024

8.6/10

I had a fantastic getaway at this hotel! The pool parties and daily entertainment kept us busy, and the views from our balcony were absolutely stunning. On the flip side, I did have some issues with the cleanliness and service in a couple of instances, which took away from the overall experience a bit. But overall, it was a memorable vacation!

Rooms

9.0

The rooms were spacious and offered incredible views of both the ocean and the pool. They felt modern and comfortable.

Service

7.0

The service varied; while many staff members were attentive and friendly, a few were not as helpful, which was disappointing.

Location

10.0

The hotel's location is superb, offering easy access to beach activities and tons of entertainment options right on site.

Dining

8.0

The dining experience was mostly delightful, with a variety of tasty options available, especially loved the taco bar at The Market.

Facilities

9.0

The facilities were top-notch, with a beautiful pool area and plenty of activities to keep guests engaged.

Ronnie

United States, November 2024

7.8/10

My stay at the hotel was remarkable, highlighted by incredible staff who truly catered to our needs. The cleanliness and comfort of the rooms were top-notch, and we had a fantastic dining experience at Ciao restaurant, especially during our anniversary dinner. However, some areas could use improvement, particularly regarding staff training and the quality of food in certain dining options. The location was absolutely stunning, making it a great place to unwind and relax.

Rooms

9.0

The rooms were exceptionally clean, comfortable, and well-maintained, with lovely views.

Service

6.0

The overall service varied; while some staff members were incredibly friendly, there were instances of rudeness and dismissiveness from the legendary staff.

Location

9.0

The hotel is situated in a beautiful area, perfect for soaking in the scenic views of Mexico and is near great dining options.

Dining

7.0

Dining was a highlight, especially at Ciao restaurant where the food and service were outstanding. However, other dining experiences were less impressive, with some dishes tasting old.

Facilities

8.0

Facilities were enjoyable, with a well-maintained pool area that added to the relaxation experience.

Chris

United States, October 2024

9.6/10

My recent stay at the Hard Rock Hotel Cancun was nothing short of incredible! From the stunning beach views to the attentive service, everything was wonderful. The only downside was a hiccup with room service coffee, but it was managed smoothly. Overall, a fantastic family-friendly experience with plenty of amenities.

Rooms

9.0

Our rooms were clean, spacious, and offered a lovely view from the seventh floor. The two queen beds were perfect for our family.

Service

10.0

The service was exceptional, with friendly staff at every corner. Our butler, Ari, went above and beyond to cater to our every request.

Location

10.0

The location was prime, just steps from the beach and several restaurants, making it very convenient for our family.

Dining

10.0

Dining was a real treat! We enjoyed diverse options, and the staff was always attentive to our needs, especially with my mother's dietary requirements.

Facilities

9.0

The facilities were fantastic, particularly the huge pool with breathtaking ocean views and well-maintained beach areas. Everything was conveniently located.

Exceptional service

Room service coffee confusion