What is the distance from Hard Rock Hotel Cancun to Cancun International Airport?
The hotel is located 16 km from Cancun International Airport, which takes approximately 21 minutes by car.
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Hard Rock Hotel Cancun, Cancun
471US$
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Key details
About the Hotel
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
- Near the beach
Perfect
8.1
7.5
4.4
4.6
Loved by guests
"The beach was located in a perfect spot, and there was no "sargasso" (they cleaned it every morning)."
"Our room was huge, and we got to enjoy the jacuzzi with an ocean view."
"High end scotch, bourbon, and vodka that you pay a fortune for in the U.S., was there for the asking."
Hard Rock Hotel Cancun, a five-star oceanfront hotel, features a large variety of luxurious amenities, including a
Rooms & Amenities
Rooms at Hard Rock Hotel Cancun feature free WiFi, flat-screen LCD televisions,
Dining Options
Dining options include
Leisure & Activities
The
Business & Local Area
The hotel has extensive event space, including the
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Double Room
2 persons
40 m²
2 Double beds
Shower
Bathtub
room details
Deluxe King Room
2 persons
40 m²
1 King-size bed
Shower
Bathtub
room details
Deluxe King Ocean View Classic
2 persons
40 m²
1 King-size bed
Ocean view
Shower
Bathtub
room details
Rock Royalty Ocean View King
2 persons
40 m²
1 King-size bed
Ocean view
Shower
Bathtub
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Karaoke
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Facial
- Treatment room
- Beauty treatment
- Body wraps
- Back massage
- Full body massage
- Pool with view
- Shallow end
- Make up services
Room features
- Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Hard Rock Hotel Cancun features a delightful array of dining options that celebrate global flavors and local traditions. From intimate family-friendly atmospheres to vibrant culinary adventures, each restaurant offers a unique experience designed to satisfy every palate.
Zen
Asian fine dining
Ambiance
Elegant setting with a serene atmosphere, perfect for family gatherings
Key Offerings
Expertly prepared Asian dishes that highlight fresh ingredients and traditional techniques. Open for breakfast and dinner.
Reservation
Recommended
Breakfast, Dinner
Ciao
Italian
Ambiance
Welcoming and family-friendly setting, ideal for enjoying meals together
Key Offerings
A varied menu featuring classic Italian favorites, pizza, and pasta. Open for breakfast, lunch, and dinner.
Reservation
Not needed
Breakfast, Lunch, Dinner
Frida
Mexican
Ambiance
Charming and traditional environment, celebrating Mexican heritage
Key Offerings
Delicious Mexican cuisine with colorful presentations and authentic flavors. Available for breakfast, lunch, and dinner.
Reservation
Recommended
Breakfast, Lunch, Dinner
Pizzeto
Pizza
Ambiance
Casual and family-friendly atmosphere, perfect for relaxed dining
Key Offerings
A menu focused on a variety of gourmet pizzas, ideal for lunch and dinner with family or friends.
Reservation
Not needed
Lunch, Dinner
Toro
Steakhouse
Ambiance
Sophisticated and family-friendly setting, perfect for special occasions
Key Offerings
Succulent steak cuts and an array of sides, making it a perfect dinner destination for meat lovers.
Reservation
Recommended
Dinner
Location
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
Map view
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
2.0
km
Landmark
Avenida Kukulkan
1.7
km
Landmark
Backstage Theatre
1.2
km
Mall
Luxury Avenue
1.5
km
Beach
Playa Marlin
2.0
km
Aquarium
Interactive Aquarium
2.3
km
Mall
Kukulcan Mall
1.6
km
Beach
Playa Delfines
3.4
km
Landmark
Dolphinaris Cancun
910 m
Mall
Kukulcan Plaza
1.5
km
Landmark
Museo Sensorial del Tequila
1.5
km
Museum
Museo Subacuatico de Arte
1.9
km
Landmark
Aquaworld
730 m
Night club
H Roof
910 m
Shopping Area
Luxury Avenue Cancun
1.5
km
Landmark
Extreme Games Cancun
1.0
km
Museum
Cancun Wax Museum
2.4
km
Landmark
San Miguelito
2.1
km
Event hall
Oasis Arena
1.3
km
Landmark
El Rey Archaeological Zone
3.4
km
Landmark
Luxury Avenue Shopping Mall
1.3
km
Landmark
Playa Ballenas
1.4
km
Landmark
Underwater Museum NO MUSEO
1.7
km
Landmark
Marlin Beach
1.7
km
Landmark
Yamil Lu'um Archeological Site
2.6
km
Landmark
Scorpion's Temple ruins
2.6
km
Museum
MUSA Underwater Museum
1.8
km
Nearby
Cancun Golf Club at Pok Ta Pok
230 m
Beach
Playa - Beach
350 m
Restaurants
Vicente Asador De Brasa
800 m
Blvd Kukulcan Km 12
Gustino Italian Grill
380 m
Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera
Nebbiolo Ristorante
370 m
Blvd. Kukulcan Km. 14.5 Lote 38
The Blue Water Grill
350 m
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Olio
360 m
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Porfirio's Cancun
930 m
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
Harry's
910 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Hard Rock Hotel
210 m
Boulevard Kukulcan Km 14.5
Ciao
210 m
At the Hard Rock Hotel
Sedona Grill
400 m
Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5
Secrets The Vine Cancun
350 m
Boulevard Kukulcan Km 14.5 Lote 38
Sacbe Beach Shack
390 m
Mz. 53
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Benjamin
United States,
February
2025
8.6/10
Our stay at the Hard Rock Cancun was absolutely memorable with wonderful experiences. The staff were incredibly friendly and made us feel like VIPs, especially at the pool area where we were showered with excellent service. The beach was a delightful spot to unwind, but the dining experience could use some improvement as choices felt a bit limited at times. Overall, we found great value for money, especially with the spacious rooms and convenient amenities.
Rooms
9.0
Our room on the seventh floor had a lovely ocean view and was clean and comfortable, making it a great retreat after a day of activities.
Service
10.0
Service throughout the property stood out as exceptional, particularly from Jesus at the third-floor pool who treated us like royalty.
Location
9.0
The hotel is conveniently situated, close to various points of interest including cultural locations and shopping areas, enhancing our stay significantly.
Dining
7.0
Dining options were decent but felt a bit repetitive, and I wish there were more variety at breakfast.
Facilities
8.0
The facilities were nice, especially the pool area and the beach, but I did notice a lack of quiet zones for those seeking tranquility.
Robert
United States,
January
2025
8.6/10
I had a fabulous time at Hard Rock Cancun! The staff truly made my experience amazing, being super attentive and helpful. The rooms were spacious and well-kept, but I did encounter a few issues with reserving pool chairs and slow Wi-Fi. Overall, the location by the beach was spectacular, and the dining options were generally impressive with a few standout spots.
Rooms
8.0
The rooms were spacious, clean, and featured a lovely whirlpool tub. However, having the sinks in the bedroom made it a bit challenging for getting ready in the mornings without disturbing my partner.
Service
9.0
The service was excellent, from check-in to daily interactions with staff. Although one encounter was a bit frustrating when reserving pool chairs, most staff members were incredibly friendly and helpful.
Location
10.0
The hotel is situated close to a beautiful beach with stunning ocean views, and there are several restaurants onsite that offered a nice variety of dining choices.
Dining
8.0
Dining was generally great, especially at La Frida and Ipedema, where I enjoyed wonderfully prepared dishes. However, my experience at the Chef's dinner was less favorable due to slow service.
Facilities
8.0
The facilities were well-maintained, including the pool which, although crowded, had plenty of staff available to assist guests.
Sonny
United States,
November
2024
8.6/10
I had a fantastic getaway at this hotel! The pool parties and daily entertainment kept us busy, and the views from our balcony were absolutely stunning. On the flip side, I did have some issues with the cleanliness and service in a couple of instances, which took away from the overall experience a bit. But overall, it was a memorable vacation!
Rooms
9.0
The rooms were spacious and offered incredible views of both the ocean and the pool. They felt modern and comfortable.
Service
7.0
The service varied; while many staff members were attentive and friendly, a few were not as helpful, which was disappointing.
Location
10.0
The hotel's location is superb, offering easy access to beach activities and tons of entertainment options right on site.
Dining
8.0
The dining experience was mostly delightful, with a variety of tasty options available, especially loved the taco bar at The Market.
Facilities
9.0
The facilities were top-notch, with a beautiful pool area and plenty of activities to keep guests engaged.
Ronnie
United States,
November
2024
7.8/10
My stay at the hotel was remarkable, highlighted by incredible staff who truly catered to our needs. The cleanliness and comfort of the rooms were top-notch, and we had a fantastic dining experience at Ciao restaurant, especially during our anniversary dinner. However, some areas could use improvement, particularly regarding staff training and the quality of food in certain dining options. The location was absolutely stunning, making it a great place to unwind and relax.
Rooms
9.0
The rooms were exceptionally clean, comfortable, and well-maintained, with lovely views.
Service
6.0
The overall service varied; while some staff members were incredibly friendly, there were instances of rudeness and dismissiveness from the legendary staff.
Location
9.0
The hotel is situated in a beautiful area, perfect for soaking in the scenic views of Mexico and is near great dining options.
Dining
7.0
Dining was a highlight, especially at Ciao restaurant where the food and service were outstanding. However, other dining experiences were less impressive, with some dishes tasting old.
Facilities
8.0
Facilities were enjoyable, with a well-maintained pool area that added to the relaxation experience.
Chris
United States,
October
2024
9.6/10
My recent stay at the Hard Rock Hotel Cancun was nothing short of incredible! From the stunning beach views to the attentive service, everything was wonderful. The only downside was a hiccup with room service coffee, but it was managed smoothly. Overall, a fantastic family-friendly experience with plenty of amenities.
Rooms
9.0
Our rooms were clean, spacious, and offered a lovely view from the seventh floor. The two queen beds were perfect for our family.
Service
10.0
The service was exceptional, with friendly staff at every corner. Our butler, Ari, went above and beyond to cater to our every request.
Location
10.0
The location was prime, just steps from the beach and several restaurants, making it very convenient for our family.
Dining
10.0
Dining was a real treat! We enjoyed diverse options, and the staff was always attentive to our needs, especially with my mother's dietary requirements.
Facilities
9.0
The facilities were fantastic, particularly the huge pool with breathtaking ocean views and well-maintained beach areas. Everything was conveniently located.
Exceptional service
Room service coffee confusion
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
All visitors are offered a buffet breakfast for a fee.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Year renovated:
2012
Number of floors:
12
Number of rooms:
502
Former name
Cancun Palace
FAQs
About Hard Rock Hotel Cancun
What amenities does Hard Rock Hotel Cancun offer for families?
The hotel includes a kids' club, children's play area, children's pool, and babysitting services.
What dining options are available at Hard Rock Hotel Cancun?
On-site dining includes five restaurants, serving a variety of cuisines, as well as a pool bar.
What kind of pools does Hard Rock Hotel Cancun have?
The hotel features an infinity pool, a children's pool, and several outdoor hydro spa tubs.
What is the check-in and check-out policy at Hard Rock Hotel Cancun?
Check-in is at 15:00 and check-out is at 12:00.
Are there access options for guests with limited mobility at Hard Rock Hotel Cancun?
The hotel offers wheelchair access and non-smoking rooms.
What kind of services does Hard Rock Hotel Cancun provide for event hosting?
The hotel features the Rock n' Roll Ballroom, the largest venue in Cancun, with over 1149 ㎡ of flexible space.
Which nearby attractions are accessible from Hard Rock Hotel Cancun?
Nearby attractions include Kukulcan Plaza (0.5 km), Playa Delfines (2 km), and La Isla Shopping Mall (4 km).
Is parking available at Hard Rock Hotel Cancun?
Free private parking is available on-site without the need for a reservation.
Does Hard Rock Hotel Cancun have an on-site spa?
The hotel features a full-service spa offering a variety of treatments, including massages and facials.
What room amenities are available at Hard Rock Hotel Cancun?
Rooms are equipped with air conditioning, a flat-screen TV, a minibar, and a private bathroom.
What type of beach access does Hard Rock Hotel Cancun provide?
Guests have direct access to a private beach area with sun loungers and umbrellas.
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